{"id":4255,"date":"2026-04-25T12:44:21","date_gmt":"2026-04-25T12:44:21","guid":{"rendered":"https:\/\/daciadasport.ro\/return-policy\/"},"modified":"2026-07-27T15:25:08","modified_gmt":"2026-07-27T15:25:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/staging-01.daciadasport.ro\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-wd-title title wd-5fa11ca3\">RETURN POLICY<\/h2>\n\n<h2 class=\"wp-block-wd-title title wd-ae0845ff\"><br\/>General Information<\/h2>\n\n<p class=\"wp-block-paragraph\">This Return Policy sets out the conditions for returning products purchased through the website belonging to NEODACIADA SPORT SRL.<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/><strong>This Policy has been drafted in accordance with:<\/strong><br\/>Government Emergency Ordinance no. 34\/2014 on consumer rights;<br\/>Law no. 365\/2002 on electronic commerce;<br\/>applicable Romanian and European legislation.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-a02ac794\">Company Details:<\/h2>\n\n<p class=\"wp-block-paragraph\">NEODACIADA SPORT SRL<br\/>VAT No.: RO37747960<br\/>Trade Register No.: J2017003641121<br\/>Registered address: Aleea Padi\u0219 nr. 4-6, ap. 21, Cluj-Napoca, Cluj County<br\/>Phone: <a href=\"tel:0040744350372\">004.0744.350.372<\/a><br\/>Phone: <a href=\"tel:0040751727956\">004.0751.727.956<\/a><br\/>E-mail: <a href=\"mailto:comenzi@daciadasport.ro\" target=\"_blank\" rel=\"noreferrer noopener\">comenzi@daciadasport.ro<\/a><br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-96bc2305\">Legal Right of Withdrawal<\/h2>\n\n<p class=\"wp-block-paragraph\">Private individuals have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason. To exercise the right of withdrawal, the Customer must send the request by e-mail to: <a href=\"mailto:comenzi@neodaciada.ro\" target=\"_blank\" rel=\"noreferrer noopener\">comenzi@neodaciada.ro <\/a>or by phone to the number shown on the website.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-b3416a54\">General Return Conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">Returned products must:<br\/>be in the same condition as when delivered;<br\/>show no damage;<br\/>show no excessive signs of use;<br\/>be returned, wherever possible, in their original packaging;<br\/>be accompanied by their accessories and related documents.<br\/>The Seller reserves the right to reduce the amount refunded if the returned product shows:<br\/>scratches;<br\/>impact damage;<br\/>other damage;<br\/>missing accessories;<br\/>signs of improper use.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-8aa512e1\">Products That Cannot Be Returned<\/h2>\n\n<p class=\"wp-block-paragraph\">Returns are not accepted for:<br\/>customised products;<br\/>made-to-order products;<br\/>products made to the Customer&#8217;s specifications;<br\/>products modified at the Customer&#8217;s request;<br\/>products which, for hygiene or health protection reasons, cannot be returned once unsealed;<br\/>products used, installed or damaged by the Customer.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-8e395647\">Return Procedure<\/h2>\n\n<p class=\"wp-block-paragraph\">The return procedure involves the following steps:<br\/>The Customer notifies the intention to return by e-mail or phone.<br\/>The Seller confirms the request and sends the return instructions.<br\/>The Customer sends the product by courier.<br\/>After receiving and inspecting the product, the Seller confirms acceptance of the return.<br\/>Return costs are borne by the Customer, except where:<br\/>the product is defective;<br\/>the product was delivered incorrectly;<br\/>the product has non-conformities attributable to the Seller.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-d4cdbb58\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Approved refunds are made by:<br\/>bank transfer;<br\/>refund to the card used for payment,<br\/>within the period set out in applicable legislation.<br\/>The refund may be delayed until:<br\/>the returned product is received;<br\/>proof of dispatch is provided.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-8d98fedd\">Defective or Incorrectly Delivered Products<\/h2>\n\n<p class=\"wp-block-paragraph\">In the case of products that are:<br\/>defective;<br\/>damaged on delivery;<br\/>delivered incorrectly;<br\/>non-conforming,<br\/>the Customer must notify the Seller within a reasonable time of receipt.<br\/>In such cases, the costs of return and replacement will be borne by the Seller.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-b4d60c4f\">Legal Entities and Institutions<\/h2>\n\n<p class=\"wp-block-paragraph\">The provisions on the statutory 14-day right of withdrawal apply exclusively to consumers who are private individuals.<br\/>For legal entities, public institutions and other organisations, the conditions for returns, warranty and any complaints are governed by:<br\/>commercial contracts;<br\/>accepted offers;<br\/>conditions agreed between the parties;<br\/>applicable commercial legislation.<br\/><\/p>\n\n<h2 class=\"wp-block-wd-title title wd-eb1946f7\">Contact<\/h2>\n\n<p class=\"wp-block-paragraph\">For return requests:<br\/>E-mail: <a href=\"mailto:contact@daciadasport.ro\" target=\"_blank\" rel=\"noreferrer noopener\">contact@daciadasport.ro<\/a><br\/>Phone: <a href=\"tel:0040744350372\">004.0744.350.372<\/a><br\/>Phone: <a href=\"tel:0040751727956\">004.0751.727.956<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Return Policy sets out the conditions for returning products purchased through the website belonging to NEODACIADA SPORT SRL. 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